Find answers to common questions about FitGenius and our services
FitGenius is an AI-powered platform that creates personalized weight loss and fitness plans tailored to your unique goals, lifestyle, and preferences. Our advanced algorithms analyze your inputs and generate comprehensive 30-day plans including meal plans, workout routines, and progress tracking guidance.
Our questionnaire collects detailed information about your health profile, fitness goals, dietary preferences, lifestyle habits, and any medical considerations. This data is crucial for generating a plan that's safe and effective for your specific situation. The questionnaire takes about 5-10 minutes to complete.
We offer three plan types:
After successful payment, your personalized plan is generated instantly using our AI system. You'll receive a PDF download link via email within seconds, and can access it anytime from your account.
We accept all major credit and debit cards (Visa, Mastercard, American Express) through our secure payment partner, Epoint. All transactions are encrypted and PCI-DSS compliant for your security.
No refunds are issued for generated plans. However, if you experience a technical issue or your plan is not generated properly, we'll regenerate it at no additional cost. For payment disputes, please contact our support team at contact@fitgenius.top.
Yes, absolutely. We don't store your full payment card details on our servers. All credit card information is processed securely through Epoint, which is PCI-DSS Level 1 certified. Your transaction data is encrypted end-to-end.
Yes, you'll receive a detailed invoice via email after successful payment. The invoice includes plan details, amount paid, and can be used for expense reporting or record-keeping.
Your plan is fully personalized based on 15+ factors including age, current weight, target weight, height, activity level, dietary preferences, food restrictions, health conditions, fitness experience, workout preferences, sleep patterns, stress levels, and more. Our AI analyzes all this data to create a unique plan just for you.
Plans are generated based on your questionnaire responses at purchase time. If your situation changes significantly or you'd like a plan adjustment, you can purchase a new plan at any time with updated information. Contact us at contact@fitgenius.top for custom plan modifications.
Your PDF plan includes:
Currently, FitGenius provides one-time, 30-day plans. After completing your plan, you can purchase a new plan for the next phase of your journey. We're developing personalized coaching features for future releases. Subscribe to our updates for announcements!
No. FitGenius provides general wellness information and personalized fitness guidance only. It is NOT a substitute for professional medical advice, diagnosis, or treatment. Always consult with a healthcare provider before starting any weight loss program, especially if you have existing health conditions or take medications.
Yes, our questionnaire includes a section for health conditions and medications. We use this information to generate safer, more appropriate plans. However, individuals with serious health conditions should consult their healthcare provider before using any plan. Our plans are designed to be adaptable and can be modified based on professional medical advice.
You can modify any aspect of your plan as needed. Skip exercises that don't work for you, substitute meals you don't like with similar alternatives, and adjust portions based on how you feel. It's your plan—make it work for your life. If you'd like professional guidance, consult a doctor, nutritionist, or personal trainer.
Results vary based on individual factors like starting weight, metabolism, adherence, and exercise. Most people see initial changes (energy levels, bloating reduction) within 1-2 weeks and noticeable weight loss within 4-6 weeks. Remember: sustainable weight loss is typically 0.5-1 kg per week. Consistency is more important than speed.
We take data privacy very seriously. Your information is encrypted in transit (HTTPS/TLS) and stored securely in our database with access controls. We comply with GDPR and CCPA regulations, and we never sell your personal data. Read our full Privacy Policy for detailed information.
Yes. You have the right to request deletion of your personal data at any time. Contact us at contact@fitgenius.top with a deletion request, and we'll remove your information within 30 days (subject to legal retention requirements for financial records).
No. Your health and fitness questionnaire responses are used solely to generate your personalized plan. We do not share your health data with third parties, advertisers, or other users. Your data is only accessible by our AI systems for plan generation and by our support team if needed to assist you.
Your account and plan data are retained as long as your account is active. Transaction records are kept for 7 years for accounting and legal compliance. You can request data deletion anytime, and we'll remove your information within 30 days.
Try refreshing your browser (F5 or Ctrl+R), clearing your browser cache, or using a different browser. Make sure JavaScript is enabled. If the issue persists, email us at contact@fitgenius.top with your browser details, and we'll investigate.
Check your email (including spam/promotions folder). PDFs are sent within seconds of successful payment. If you still don't see it after 5 minutes, contact us at contact@fitgenius.top with your order ID, and we'll regenerate and send your plan immediately.
Ensure your browser allows pop-ups and JavaScript. Try clearing cookies and cache, or use a different browser. Verify your internet connection is stable. If issues continue, contact support at contact@fitgenius.top, and we'll process your payment manually.
Email our support team at contact@fitgenius.top with a detailed description of the issue, your browser/device info, and any error messages you see. We aim to respond within 24 hours. For urgent issues, include "URGENT" in the subject line.